The terms
you are working under

There is no sign-up button and no free trial. Access begins with a request on this site or a conversation with us, and an account is created by a Vatra Homes administrator for a named portfolio owner. That owner then brings their own people in: managers they assign to projects, and tenants they onboard onto leases.

Using the platform — signing in, or being given an account and using it — means accepting these terms. If you are accepting them for a company, you are confirming that you may do so on its behalf.

There are four roles, and what each can reach is decided in the database rather than by hiding buttons. You agree to use only the account you were given, to keep its password and any two-factor device to yourself, and to tell us promptly if you believe someone else has got into it.

Owner

Holds the portfolio. Adds projects, buildings and units; issues, signs and renews tenancy contracts; records cheque movements, service charges and utility bills; runs move-outs and sales; assigns managers to projects. Cannot reach another owner's portfolio.

Manager

Works only the projects assigned to them. Onboards tenants and generates contracts, moves cheques through their statuses, logs maintenance and shares a request with an engineer, uploads documents, runs renewals and move-out inspections. A manager with no assignment sees nothing, by design, and cannot open Financials or Bills.

Tenant

Sees one lease — their unit, dates, rent and the cheques still to clear. Signs the tenancy contract, downloads the signed contract and the Ejari certificate, raises and follows maintenance, starts a move-out and reads the report. Cannot change the lease, the rent or any cheque, and cannot see a contract, unit or document that is not their own.

Super administrator

Operates the platform: approves access requests, creates and disables accounts, and issues API keys. Held by Vatra Homes, not by a customer.

The records a portfolio owner puts into Vatra Homes — properties, tenants, contracts, cheques, bills, documents and photographs — belong to that owner. We do not claim ownership of them, we do not sell them, and we do not use them to train models or to build a product for anybody else.

We process them to run the service: to show them to the people the owner has authorised, to generate the documents the product generates, to send the notifications it sends, and to support and secure the platform. How we handle personal data inside those records is set out on the privacy page, which forms part of these terms.

An owner can export any filtered view as CSV at any time, and can ask us for their data in full. If you are putting someone else's personal data into the platform — a tenant's passport number, say — you confirm that you are entitled to, and that you have told them what you are doing with it.

Do not:

• Try to reach data belonging to a portfolio, a project or a tenancy you were not given access to, or probe the platform for a way to do so.
• Share an account, a password or an API key with anyone outside the organisation it was issued to.
• Upload malware, or content that is unlawful, or a document you have no right to hold.
• Use the platform to send anything a recipient has not agreed to receive — it is a property system, not a bulk mail tool.
• Scrape, resell or redistribute the platform, its content or its API output as a product of your own.
• Interfere with the service's availability for anybody else — load-testing, denial of service, or working around a rate limit rather than asking for a higher one.

Responsible security research is welcome and is covered by the disclosure paragraph on the security page. Tell us what you found before you tell anyone else, do not touch data that is not yours, and we will not treat it as a breach of this section.

We will make reasonable efforts to keep Vatra Homes running and to keep it repaired, and we would rather say that plainly than publish an uptime figure we do not currently measure. There is no service-level commitment attached to these terms. If you need one, it belongs in a commercial agreement and we are willing to discuss it.

The service changes. Features are added, changed and occasionally removed, and maintenance sometimes means a short interruption. Where a change would break something a customer depends on — the API above all — we will give notice rather than ship it quietly.

The listings API is documented at /developers and is read-first: it serves the listings an owner has chosen to publish, plus one endpoint for submitting an enquiry against one. These terms apply to it in full, and three things about it are worth stating here.

• Keys are issued by the portfolio owner, with the scopes they choose — listings:read for the catalogue and the incremental sync feed, inquiries:write for submitting an enquiry. We do not issue keys directly to third parties; if you are integrating on an owner's behalf, ask them.
• A key is a secret. It authenticates as the owner who issued it, in a single header, so it belongs on your server and never in a browser bundle, a mobile app or a public repository. You are responsible for what is done with a key issued to you, and we will revoke one we believe is compromised.
• Every key carries a quota — 1,000 requests over a rolling 24-hour window by default — and every response tells you where you stand in it. Exceeding it returns 429 with a Retry-After header. Work with the headers rather than around them; ask us if you need more.

An owner can revoke a key at any time, and doing so cuts off the integration using it immediately. Listings withdrawn from publication stop appearing in the feed without an explicit deletion event, so reconcile your own copy periodically.

There is no published price, and nothing on this site is an offer of one. Fees, payment terms, the length of a term and anything agreed about support or availability are set out in the written agreement between us and the portfolio owner. Where that agreement and these terms disagree, that agreement wins.

An owner can stop using the platform at any time and ask us to close their account. We may suspend or close an account that breaches these terms — immediately where the breach threatens the platform or somebody else's data, and otherwise after telling you what the problem is and giving you a fair chance to fix it.

On closure we will give the owner a reasonable opportunity to export their data before it is removed. Ask for it before you close the account, not after.

Vatra Homes is a record-keeping tool. It stores an Ejari certificate and number; it does not register a tenancy with the authority. It tracks a cheque and tells you when one is due; it does not bank it. It produces a contract from what you entered; it is not legal advice, and the responsibility for what a document says and whether a filing was made stays with you. Check the figures before you act on them.

We are responsible for running the service with reasonable care and skill. We are not responsible for a loss caused by data you entered incorrectly, by a decision taken on the strength of it, by your own systems, or by something genuinely outside our control. Nothing in these terms limits any liability that cannot lawfully be limited.

Any further limitation or cap on liability is a commercial matter and belongs in the signed agreement. We have not written a number into a public page in the hope you would not read it.

No governing-law clause is published here, deliberately. A clause of that kind names the legal entity it binds and the courts that would hear a dispute, and the registered entity behind Vatra Homes is not stated anywhere on this site. Rather than name a jurisdiction we have not published an entity for, we leave the clause out.

Governing law and jurisdiction are agreed in writing with each portfolio owner as part of their commercial agreement. The team operates from Dubai, United Arab Emirates. When the operating entity is published here, this section will carry the clause in full.

These terms change when the product does. The date at the top of the page moves with them, and where a change materially affects how a customer uses the platform we will tell the affected owners directly rather than rely on the date changing.