One address,
and a person behind it

We read everything that arrives and we answer. We are a small team and we are not going to promise you a response time we cannot hold to on a bad week — what we will say is that a message does not sit in a queue waiting for a robot to triage it, and anything that looks like a security report goes to the top of the pile.

It helps if you say which of these it is:

• Access — the portfolio you run, roughly how many units, and where.
• Support, if you are already using the platform — the unit or contract reference, and what you were doing when it went wrong.
• Privacy — whether you want a copy, a correction or a deletion, and which records.
• Security — what you found, how to reproduce it, and what you think it lets someone do.
• Integration — what you are building and which of the two API scopes you need.